Immediate help





In an emergency

In an emergency, if you or someone else is at risk or harm, call 111. This number is free to call.

If you require urgent or crisis mental health care in Canterbury, Freephone 0800 920 092, (24 hours, 7 days a week).

For children and youth mental health emergencies; talk to Child, Adolescent, and Family Emergency (CAFEm):

  • Freephone: (0800) 218 219 (press option 2) 


Talk to a doctor

You can call your general practice team (the local medical centre you visit for non-urgent health issues) 24/7 and receive advice after-hours from a registered nurse. If you do not have a GP visit Finding a GP/doctor for more info on how to enroll.



Many helplines are available for immediate assistance. Call or text whenever you need help:

  • Call or text 1737 any time, day or night, to talk with a trained counsellor for free.
  • Lifeline – 0800 543 354, or text HELP to 4357
  • Depression helpline – 0800 111 757 (available 24/7) or text 4202
  • Suicide Crisis– 0508 828 865 (0508 TAUTOKO) (available 24/7) – This service helps those thinking about suicide, or those concerned about family/whānau or friends.
  • Samaritans – 0800 726 666 (available 24/7)
  • For young people: