I'm supporting someone

After a traumatic event, our friends, family/whānau, children, or employees may need someone to help them out.

Sometimes they just need someone to talk to. At other times, they may need more specific assistance.

The resources below can help you support those you care about.

If someone you know needs mental health or wellbeing support or advice:

  • Call or text 1737 to speak with a trained counsellor, for free, day or night.
  • Connect with the All Right? team who specialise in wellbeing advice.

Resources are also available online here:

See the full Wellbeing & Mental Health page for a full list of resources and organisations that can help.

The Counselling page has links to organisations with professional counsellors you can talk to, as well as hotline numbers for immediate help.

If a friend, family member, or classmate needs support, let them know that it's okay to ask for help. Even talking to someone about how they're feeling can be a big first step towards improved wellbeing.

  • Call or text 1737 to speak with a trained counsellor, for free, day or night.
  • Connect with Youthline whose staff provide care, support, and wellbeing advice. Anyone can ring 0800 376 633, email, or text them on 234. They have webchat available too from their site.

Want some additional support?

  • The Mental Wealth Project helps teens and young people look after their mental health. The site provides specific info on topics like depression, anxiety, grief, and bullying.
  • After an event like the Christchurch terror attacks, many of us ask, How should I be feeling? Youthline offers insight and advice about how young people can do things for themselves, or how you can show extra love to a friend in need.
  • Experiencing feelings of grief and loss? That's completely normal. The people at 0800 What's Up provide a safe place for to talk about anything at all. Don't feel like talking? You can also read their helpful tips for teens.

The Counselling page has links to organisations with professional counsellors, as well as hotline numbers for immediate help.

  • Age Concern offers information and advice for older people and their carers, and a range of support services, including home or hospital visits. They have local offices in Christchurch and Ashburton.
  • Agewell provides health promotion information for older people on many health topics, such as depression, grief and loss, and loneliness.
  • Enliven offers services to help older people and people living with disability maintain their independence, connect with family/whānau and friends, and get practical support when needed. They have service centres in Christchurch City, Christchurch – Linwood, Christchurch – Riccarton, Selwyn, North Canterbury, West Coast, and Mid Canterbury.
  • Nurse Maude provides domestic assistance and personal care so older people can retain their independence and live safely at home. This is available to anyone who is recovering in their own home from an accident or surgery, has been assessed as needing support, or has a life-limiting illness.
  • Loss and change are part of life and we are likely to experience them as we age. Grief is a natural reaction to loss. The Skylight Trust provides information and advice to help older people cope and heal.
  • Better Send Off helps families/whānau plan the funeral of a loved one.
  • Dementia Canterbury runs a range of programmes for people with dementia and their family/whānau and friends.

The Counselling page has links to organisations with professional counsellors you can talk to, as well as hotline numbers for immediate help.

Also see specific resources for helping children and young people deal with grief and loss.

Many helplines are available for immediate assistance. Call or text whenever you or people you care about need help:

  • Lifeline 0800 543 354, or text HELP to 4357
  • Depression helpline 0800 111 757 (available 24/7) or text 4202
  • Suicide Crisis 0508 828 865 (0508 TAUTOKO) (available 24/7) – This service helps those thinking about suicide, or those concerned about family/whānau or friends.
  • Samaritans 0800 726 666 (available 24/7)
  • Youthline 0800 376 633 (available 24/7), free text 234 (8 am–midnight), or email talk@youthline.co.nz

Family support groups

If you are a family/whānau member or support person of someone severely affected by a serious event, you are not alone.

Supporting Families in Mental Illness:

  • runs support groups that offer a safe place for you to meet others who are on the same journey.
  • offers free, caring, professional, and confidential services in Christchurch and Canterbury (from Kaikoura to the Rangitata River).

For severe injuries that require immediate treatment, call 111 and ask for an ambulance.

Severe to moderate injuries can be assessed and treated at the Christchurch Hospital Emergency Department on Riccarton Avenue.

Non-emergency injuries can be treated at an after-hours facility:

  • 24 Hour Surgery, 401 Madras St, (03) 365-7777, open 24 hours every day.
  • Moorhouse Medical, 3 Pilgrim Place, (03) 365-7900, open 8 am–8 pm every day.
  • Riccarton Clinic, 6 Yaldhurst Road, (03) 343-3661, open 8 am–6 pm every day.

Ongoing care

If a friend or family member you are supporting needs medical or mental health care, a general practitioner (GP) is the best person to contact – even if that person isn't sure what's going on, or what sort of help they might need. The GP can talk to them, provide treatment and care, and help find other support if needed.

Supporting someone who needs help with their immigration status, or with getting a visa for themselves or a family member?

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