I'm supporting someone

After a traumatic event, our friends, family/whānau, children, or employees may need someone to help them out.

Sometimes they just need someone to talk to. At other times, they may need more specific assistance.

The resources below can help you support those you care about.

If someone you know needs mental health or wellbeing support or advice:

  • Call or text 1737 to speak with a trained counsellor, for free, day or night.
  • Connect with the All Right? team who specialise in wellbeing advice.

Resources are also available online here:

See the full Wellbeing & Mental Health page for a full list of resources and organisations that can help.

The Counselling page has links to organisations with professional counsellors you can talk to, as well as hotline numbers for immediate help.

If a friend, family member, or classmate needs support, let them know that it's okay to ask for help. Even talking to someone about how they're feeling can be a big first step towards improved wellbeing.

  • Call or text 1737 to speak with a trained counsellor, for free, day or night.
  • Connect with Youthline whose staff provide care, support, and wellbeing advice. Anyone can ring 0800 376 633, email, or text them on 234. They have webchat available too from their site.

Want some additional support?

  • The Mental Wealth Project helps teens and young people look after their mental health. The site provides specific info on topics like depression, anxiety, grief, and bullying.
  • After an event like the Christchurch terror attacks, many of us ask, How should I be feeling? Youthline offers insight and advice about how young people can do things for themselves, or how you can show extra love to a friend in need.
  • Experiencing feelings of grief and loss? That's completely normal. The people at 0800 What's Up provide a safe place for to talk about anything at all. Don't feel like talking? You can also read their helpful tips for teens.

The Counselling page has links to organisations with professional counsellors, as well as hotline numbers for immediate help.

Also see specific resources for helping children and young people deal with grief and loss.

Many helplines are available for immediate assistance. Call or text whenever you or people you care about need help:

  • Lifeline0800 543 354, or text HELP to 4357
  • Depression helpline0800 111 757 (available 24/7) or text 4202
  • Suicide Crisis0508 828 865 (0508 TAUTOKO) (available 24/7) – This service helps those thinking about suicide, or those concerned about family/whānau or friends.
  • Samaritans – 0800 726 666 (available 24/7)
  • Youthline0800 376 633 (available 24/7), free text 234 (8 am–midnight), or email talk@youthline.co.nz

For severe injuries that require immediate treatment, call 111 and ask for an ambulance.

Severe to moderate injuries can be assessed and treated at the Christchurch Hospital Emergency Department on Riccarton Avenue.

Non-emergency injuries can be treated at an after-hours facility:

  • 24 Hour Surgery, 401 Madras St, (03) 365-7777, open 24 hours every day.
  • Moorhouse Medical, 3 Pilgrim Place, (03) 365-7900, open 8 am–8 pm every day.
  • Riccarton Clinic, 6 Yaldhurst Road, (03) 343-3661, open 8 am–6 pm every day.

Ongoing care

If a friend or family member you are supporting needs medical or mental health care, a general practitioner (GP) is the best person to contact – even if that person isn't sure what's going on, or what sort of help they might need. The GP can talk to them, provide treatment and care, and help find other support if needed.

Supporting someone who needs help with their immigration status, or with getting a visa for themselves or a family member?

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