I need support

Everyone is affected by difficult events in different ways.

A range of support is available if you need it. Your needs may be big or small, medical or practical. Knowing that you need help or support is an important step.

Check the links below for services and organisations that can assist you, or help connect you to someone who can.

If you or someone you know needs mental health or wellbeing support or advice:

  • Call or text 1737 to speak with a trained counsellor, for free, day or night.
  • Connect with the All Right? team who specialise in wellbeing advice.

Resources are also available online here:

See the full Wellbeing & Mental Health page for a full list of resources and organisations that can help.

The Counselling page has links to organisations with professional counsellors you can talk to, as well as hotline numbers for immediate help.

If you or a friend needs support, it's okay to ask for help. Even talking to someone about how you're feeling can be a big first step towards improving your wellbeing.

  • Call or text 1737 to speak with a trained counsellor, for free, day or night.
  • Connect with Youthline whose staff provide care, support, and wellbeing advice. You can ring 0800 376 633, email, or text them on 234. They have webchat available too from their site.

Want some additional support?

  • The Mental Wealth Project helps teens and young people look after their mental health. The site provides specific info on topics like depression, anxiety, grief, and bullying.
  • After an event like the Christchurch terror attacks, you might be wondering, How should I be feeling? Youthline offers insight and advice about how you can do things for yourself, or show extra love to a friend in need.
  • Experiencing feelings of grief and loss? That's completely normal. The people at 0800 What's Up provide a safe place for you to talk about anything at all. Don't feel like talking? You can also read their helpful tips for teens.

The Counselling page has links to organisations with professional counsellors you can talk to, as well as hotline numbers for immediate help.

Also see specific resources for helping children and young people deal with grief and loss.

Many helplines are available for immediate assistance. Call or text whenever you need help:

  • Lifeline– 0800 543 354, or text HELP to 4357
  • Depression helpline– 0800 111 757 (available 24/7) or text 4202
  • Suicide Crisis– 0508 828 865 (0508 TAUTOKO) (available 24/7) – This service helps those thinking about suicide, or those concerned about family/whānau or friends.
  • Samaritans – 0800 726 666 (available 24/7)
  • Youthline– 0800 376 633 (available 24/7), free text 234 (8 am–midnight), or email talk@youthline.co.nz

For severe injuries that require immediate treatment, call 111 and ask for an ambulance.

Severe to moderate injuries can be assessed and treated at the Christchurch Hospital Emergency Department on Riccarton Avenue.

Non-emergency injuries can be treated at an after-hours facility:

  • 24 Hour Surgery, 401 Madras St, (03) 365-7777, open 24 hours every day.
  • Moorhouse Medical, 3 Pilgrim Place, (03) 365-7900, open 8 am–8 pm every day.
  • Riccarton Clinic, 6 Yaldhurst Road, (03) 343-3661, open 8 am–6 pm every day.

Ongoing care

If you or someone in your family/whānau needs medical or mental health care, a general practitioner (GP) is the best person to contact – even if you're not sure what's going on, or what sort of help is needed. The GP can talk to you, provide treatment and care, and help find other support if needed.

Need help with your immigration status, or with getting a visa for you or a family member?

Immigration New Zealand